سياسه الاستبدال والاسترجاع

Return and Exchange Policy: 2- To exchange the product, the product must be in good condition and the consumer must not have used the product or benefited from it, and the store has the right to inspect the product before exchanging to ensure its safety. The consumer bears the shipping cost if they want to exchange the product, and in international exchanges, the consumer bears all shipping and delivery costs to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer is not entitled to exchange the product in the following cases: 1- If the product was manufactured based on the consumer's request or according to specifications they set, except for products with a defect or that violated the specifications set by the consumer. 4- If a defect appears in the product due to poor handling by the consumer. Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and return the product provided by the store within seven days from the date of receiving the product, and this right does not apply after the seven days. 2- To return the product, it must be in good condition and the consumer must not have used the product or benefited from it, and the store has the right to inspect the product before returning to confirm its safety. 3- The consumer bears the costs of the return process, and in case of international returns, the consumer bears all shipping and delivery costs to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer is not entitled to return the product in the following cases: 1- If the product was manufactured based on the consumer's request or according to specifications they set, except for products with a defect or that violated the specifications set by the consumer. 4- If a defect appears in the product due to poor handling by the consumer.